Booking Terms & Conditions

The following terms and conditions are for the purpose of providing full disclosure to all participants of Zorb Games. We wish to ensure an outstanding experience for all our customers. By placing an order through Zorb Games booking service, the buyer acknowledges his/her complete acceptance, without exception, of the following sales conditions:

Prices – Prices are clearly stated under the services section of our website and throughout the booking process. All prices are stated in Canadian Dollars (CAD) and are subject to GST.

Reservations – Drop-in sessions are booked online or over the phone with a credit card. Rentals are booked/paid for over the phone following agreement of date and venue between customer and Zorb Games.

Waiver – All participants must read, sign and submit the online waiver found on our website prior to participation.

Method of Payment – Zorb Games will only accept payment by credit card through our website booking and payment system. No cash will be accepted.

Cancellations – (Applicable to both drop-in and rentals)

Cancellations made greater than 7 days in advance are issued a full refund.

Cancellations made between 7 days and 48 hours prior to start time are issued a credit for a future booking for the amount paid.

Cancellations made within 48 hours are not refunded but are issued with a 50% discount towards one future booking.

A customer who provides no notice prior to start time, and fails to show, shall not receive any refund or credit.

Venue cancellation, if booked through us, is non-refundable.

If the event is cancelled, prior to start time, due to bad weather or another unforeseen circumstance, the customer will have the option to reschedule at a future mutually agreeable date or receive a full refund.

If during play the weather prevents play from continuing, and this is during the first 30 minutes of the session, customers will be issued a credit for a future booking for the amount paid. If cancellation occurs after 30 minutes, customers will be issued with a 50% discount towards one future booking.

Internal Regulations for Zorb Games

It is forbidden to reproduce texts, logos, images or any other element which appears either on the website of Zorb Games, or emails sent by Zorb Games.

Participants must ensure all valuables and other items that are not permitted inside the bubble during play are kept off the field and stored safely. Zorb Games will not be responsible for any loss or damage of items.

Any participant found to be damaging or attempting to destroy the bubbles or any other equipment belonging to Zorb Games will be asked to stop playing immediately. No refunds will be given and you will be charged for all damages.